Your cart is currently empty!
Return Policy
At Songtshirts.eu, every T-shirt is made to order, which means each item is uniquely produced just for you. Because of this, we do not accept returns or exchanges if the wrong size is ordered or if you change your mind. Please check our size guides carefully before placing an order.
Damaged or Defective Items
If your T-shirt arrives damaged, misprinted, or defective, you are eligible for a replacement. Any claims for such issues must be submitted within 30 days of receiving your order.
To report a damaged or defective item, please contact us at info@songtshirts.eu with:
- A clear photo of the issue
- A description of the problem
- Your order number
If the issue is confirmed to be a production error, we will send a replacement at no additional cost.
Lost Packages
If your package is lost in transit, please contact us within 30 days after the estimated delivery date. We will investigate the issue and provide a solution accordingly.
Incorrect Shipping Address & Unclaimed Packages
- If the shipping address provided is incorrect or incomplete, the package may be returned to our printing facility. You will be responsible for any additional shipping costs for resending the package.
- Unclaimed packages that are returned to our facility will be donated to charity after 30 days.
Custom-Made Products & EU Consumer Rights
As per Article 16(c) and (e) of Directive 2011/83/EU, the right of withdrawal does not apply to goods that are custom-made or personalised. Since every T-shirt is printed specifically for each order, returns and refunds cannot be granted unless the item is defective.
Contact Us
If you have any issues with your order, please reach out via info@songtshirts.eu